Wednesday, November 27, 2024

 A Global Culinary Thanksgiving: From Italy's Pasta to Kashmir's Bread


It’s Thanksgiving week, and everybody’s thinking about food. Whether we’re spending the holiday at home or traveling, food—and probably lots of it—will be a part of our weekend. In the U.S., our Thanksgiving tradition goes back to the Pilgrims of the 17th century. President Abraham Lincoln established the day as a national holiday on the last Thursday of November in 1863. Sarah Josepha Hale, the editor of Godey’s Lady’s Book, had campaigned for the holiday for decades.

            When we travel, we like to sample the foods of the places we visit. My husband is on a quest to find the best Bolognese pasta sauce; so far, he says, the most delicious he’s had was prepared by a Macedonian chef on board a cruise ship during our sailing around Italy in 2007. Italy, of course, is world-renowned for its cuisine, but it’s not always about pasta.

            One of Italy’s most famous exports is Parma ham, frequently used in prosciutto. It enjoys a special protected status: only meat cured in the northern region of Emilia Romagna using Italian-grown pork legs, salt and air can be certified as authentic Parma ham, with annual sales of $1.6 billion. Tourist foodies flock to the region for Parma ham, balsamic vinegar and Parmesan cheese. But a warming climate and the spread of viruses affecting the pigs are causing shortages of Parma ham. Some countries, like China, Japan and Taiwan, have closed their markets to Parma ham because of African swine fever. The U.S., Canada and Europe have implemented regional bans, depending on where the virus has been most prevalent. But the industry is adjusting and visitors to the region are still enjoying Parma ham and other local delicacies.

            Here in Wisconsin, we love our cheese. They love it in Europe, too. Earlier this month, the World Cheese Awards were handed out in Portugal. In the biggest contest ever, nearly 4,800 cheeses from 47 countries were judged by a panel of 240 experts. The winner: Queijo de Ovelha Amanteigado, a soft, ewes’ milk cheese produced by a small, 10-employee shop in Soalheira, Portugal. Among the 13 other cheeses that made the finals were five Swiss cheeses, plus entries from the U.S., Brazil, Norway, Italy, Germany and Spain. Cheeses from Norway and Switzerland were winners in the past two years.

            The judging was a spectacle by itself. Over 100 tables were set up, each one filled with around 40 cheeses of all shapes, colors, sizes, ages and textures. The winner was described as “voluptuous” by one of the judges. The lone American-made cheese in the finals was produced by Cellars at Jasper Hill in Vermont. Holland’s Family Cheese of Thorp, up here in northwest Wisconsin, had some entries in the field.

            Fresh bread always finds a place on our Thanksgiving table. We’ll get a loaf or two from one of the many fine bakeries in our area, but when we travel, we like to sample local breads. France is generally regarded as one of the best bread producers in the world, but that status might be challenged now by a place generally known for its soaring mountains and political tensions.

            The Kashmir region of northern India has been contested between India and Pakistan for a long time. Centuries before those countries even existed, the famed Silk Road trade route passed through Kashmir. In the city of Srinagar, amidst the natural beauty of the Himalayas, bakers known as kandurs produce breads that are gaining worldwide recognition among bread gourmands. Nearly a dozen varieties are baked, each one with its own peculiar ritual and time of day to be consumed.

            A Kashmiri kandurwan uses clay tandoor ovens to bake its breads, with methods common in Central Asia. The baking technique has remained largely unchanged for centuries, deeply ingrained in Kashmir’s culture. Crisp-on-the-outside, pillowy-on-the-inside, circular girda and crunchy, thin lavasa are staples in the region’s homes. Picking up the bread at a bakery is a social occasion, with customers visiting while shop boys wrap their breads in day-old newspapers. At home, the bread is consumed along with noon chai, a savory tea. One of the region’s special-occasion breads is bakarkhani, a layered bread that is baked in sizes ranging up to 3 feet in diameter, typically served with mutton dishes.

            Many of Kashmir’s bread traditions, including recipes, are passed down through the generations as oral history, but restaurants in greater India are picking up on them. Kashmiri breads can now be found in Mumbai and other Indian cities, imported by chefs who have learned how to replicate the region’s baking process. It’s only a matter of time, we think, before Indian restaurants in Europe and the States start featuring Kashmir-inspired bread.

            Ready to explore the culinary delights of other countries? Give us a call!   

         Sue Tindell


Wednesday, November 20, 2024

 Fly Confidently: Quick Compensation for Flight Disruptions!


We don’t want anything to go wrong when we travel, but sometimes it does. One of the most common mishaps our clients encounter is a canceled or delayed flight. Usually, we can help them get on another flight fairly quickly, and their trip won’t be seriously disrupted. Sometimes, though, things can go catastrophically wrong. Whether the airline’s mishap affects you short-term or long-term, it’s nice to know that now, you will be compensated for your trouble.

            Last April, the Department of Transportation issued new rules that dictate how airlines must handle customer refunds for flight cancellations, delays and other disruptions. The rules are now in effect. There are clear standards for what constitutes a delayed flight, and refunds must be provided within 20 days.

            Transportation Secretary Pete Buttigieg said, “Passengers deserve to get their money back when an airline owes them, without headaches or haggling.” It took about six months for DOT to get things squared away with the airlines, but as of October 28, the new rules are in place. Here are the highlights:

·         All customers are now entitled to automatic refunds of their original payment when an airline cancels a flight for any reason. This catches U.S. travelers up to Europe, to a certain extent; since 2004, European airline customers are entitled to payments up to 600 euros for a flight disruption. Until now, American travelers would usually be frustrated by airlines pushing vouchers or flight credits in lieu of refunds. Sometimes customers were directed to call a customer service line (usually an unpleasant experience) or fill out a long form. The new rules allow passengers to request a full refund to their credit card or cash, whichever they used for their original payment. If they’ve already traveled partway on their original flight, they are not refunded for the segment completed.

·         Passengers are entitled to refunds for a “significant change” in the flight schedule, and DOT has defined what that means: a change in departure or arrival time greater than 3 hours for domestic flights or 6 hours for international; a change in either arrival or departure airport; an additional connection that wasn’t on the initial itinerary; a downgrade in the class of service previously booked and paid for. Disabled passengers can also get a refund if they’re routed to a different airport or aircraft that is less accessible.

·         Passengers must decline the airline’s offered alternative flight to be eligible for the refund. Airlines must also automatically refund a passenger if they can’t provide a service upgrade, like premium seating or onboard WiFi, if already paid for.

·         Here’s a big one: airlines must now refund bag fees if they don’t deliver your checked baggage within a certain time of the flight’s arrival. That time limit is 12 hours for a domestic flight or 15-30 hours (depending on the length of the flight) when an international flight arrives. You’ll still have to fill out a “mishandled baggage” report with the airline to get the refund.

·         Gone are the days when we were due a refund but had to wait a long time for it, even after promptly filling out all the paperwork. There are now strict requirements for airlines to process claims: 7 business days for credit card payments, 20 for other payment methods.

·         There are several circumstances in which airlines will have to automatically issue refunds, meaning passengers won’t be stuck with massive paperwork or long waits on customer service lines.

·         Passengers’ rights are also affected by the new rules. If you can’t fly because you’ve been restricted by a government, or advised against it by a doctor, due to a “serious communicable disease,” you will now be entitled to a transferable voucher valid for five years from the date of issue. Airline vouchers have traditionally been non-transferable and valid for only a year. This rule goes into effect next April.

·         Finally, airlines are required to inform passengers that they are entitled to a refund for a canceled or significantly altered flight. If the airline doesn’t do this and its customer service doesn’t resolve the issue, passengers can now file a complaint with the DOT.

Airlines don’t like to be socked with government penalties. Since 2020, they’ve had to pay $164 million in fines, according to the DOT. This may be why flight cancellations hit a record low of 1.2% in 2023. But if you happen to be in that 1.2%, it’s not much fun. At least now it won’t be terribly costly. Ready to get out there and see how the airlines are doing? Give us a call!